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Frequently Asked Questions

Information about fashion jewellery Return to top

It is a good idea to apply perfume, hair spray and other cosmetics before putting on your jewellery. In this way you can minimise the amount of these products that come into contact with the jewellery. After wearing your jewellery, wipe it with a soft damp cloth to remove any traces of cosmetic products or body oils.

Important tip: Do not use silver dip on rhodium or rhodium-plated jewellery as this will damage the rhodium finish and is known to remove colour and polish from certain gemstones, including turquoise and pearls.

You can download a PDF copy (93kb) of our Product Care Sheet here.

Caring for silver jewellery Return to top

Pure silver, a precious and malleable metal, is usually alloyed with copper to enhance its durability and prevent damage to the metal. Typically, sterling silver consists of 92.5% silver and 7.5% copper.

Over time oxidation reactions will occur, especially with sulphur and oxygen, causing silver to become tarnished. Care should be taken to prevent this tarnishing.
To avoid this tarnishing, try to avoid the following:
✯ Applying hair colours or permanent solutions while wearing your jewellery.
✯ Showering or swimming with your jewellery on.
✯ Body lotions, hair spray, suntan lotions, or oils of any kind on your jewellery.
✯ Physical activities (sweat).
✯ Never removing your jewellery.
Silver does not oxidize in air. However, it does react with sulphur dioxide and hydrogen sulphide in the air or other sulphur compounds and chloride salts, resulting in discolouration called tarnish. Tarnish is a brown discoloration caused by air pollution, cigarette smoke, some foods, furnace fumes, etc. Egg yolks, mustard, table salt, vinegar, olives, salad dressing, perspiration, rubber floor coverings, rubber bands and sulphur in some household synthetic detergents can also tarnish or affect silver. Latex paints may contain rubber and will tarnish silver.

You can download a PDF copy (93kb) of our Product Care Sheet here.

Cleaning your silver jewellery Return to top

Silver is a soft metal. Use care while cleaning it. No matter how mild an abrasive polish is used, some silver will be removed each time it is polished. Rubbing with a soft cloth causes some wear.
Clean with soap (not detergent) and water. If additional cleaning is necessary, use as mild a cleaner as possible. Rinse and polish with soft cloth or felt (tissue is not recommended).
Dry the silver jewellery very well before storage to prevent residual water stains.
Use a silver polishing cloth for general cleaning.

You can download a PDF copy (93kb) of our Product Care Sheet here.

Choosing the length of your necklace Return to top

Choosing the length of your necklace isn't as trivial as it seems. Different lengths are appropriate for different occasions. But there are plenty of choices for every style and every neck shape. Here are some tips about necklace length.

 

Collar

Collar

30.5cm - 33cm (12" - 13")

This type of necklace lies very close to the middle of your neck. For an elegant and classy look, wear it with V-neck, boat neck or off-the-shoulder outfits. Occasionally you might be able to wear it with turtle necks too. One reminder, however, if you have a rounded face shape, or if your neck is short, don’t wear it or it makes your face rounder or your neck shorter. If you absolutely have to wear it, choose something thinner and make sure the colour is not too bright. Don’t choose something that makes you look disproportionate.

Choker

Choker

38cm - 40.5cm (15" - 16")

This is probably one of the most versatile and commonly worn lengths. It can go with any outfit from casual to fancy. An everyday style could be as simple as a dainty pearl necklace, or you can also wear something more fancy, like a draped beaded necklace that makes a statement wherever you go. If you are thinking about buying someone a gift, or if you’re simply torn between different necklace lengths, Choker is the way to go because you can never go wrong with it.

Princess

Princess

43cm - 48cm (17" - 19")

This is another popular necklace length, great for crew, high and low plunging necklines. This length is great for a pendant. Depending on what you wear, a Princess could be a good choice. If you think about seasonality, this will also be a good choice because you can wear them around a turtle neck in winter and it will add an elegant touch to your outfit.

Matinee

Matinee

50.5cm - 61cm (20" - 24")

Both 50.5cm (20") and 61cm (24") necklaces are called Matinee. These necklaces sit right above your chest and are elegant for casual and business dressing. Just be careful when you wear this type of necklace – make sure your outfit is not too overpowering. You want either your outfit or your necklace to pop, not both.

Opera

Opera

76cm - 91.5cm *(30" - 36")

This is the most flexible necklace length out of all lengths. You can wear it as a single strand, or you can double it up to create a layering effect. A lot of office ladies like this necklace length because they can wear it differently during and after work.

 
 
 
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